Fix Netflix Error M7111-5059
PC, Fire TV Stick, Smart TV & Router Troubleshooting
Netflix error M7111-5059 usually appears when Netflix thinks your browser, device or network is using a VPN, proxy or location-masking service. The most useful checks are simple: confirm the location Netflix can see, clear old browser or app data, then restart the device and network before trying again.
The Quick Checks to Try First
Start with a clean connection
Before changing advanced VPN, DNS or router settings, rule out cached location data and a stale network connection. These steps are quick, safe and work across the most common Netflix proxy error scenarios.
- Check what Netflix can see: Open Fast.com on the same network, choose Show more info, and check the country shown next to Client. If it does not match your real location, a VPN, proxy, security app or router setting may be affecting your connection.
- Clear old Netflix data: On a PC or Mac, clear Netflix cookies and the browser cache. On Fire TV Stick, Android TV or a Smart TV, force stop Netflix, clear the app cache, then restart the device fully rather than leaving it in standby.
- Restart the connection: Disconnect any VPN or proxy and test Netflix again. If you use a VPN for privacy, reconnect only after confirming the app works normally, then choose a UK or streaming-optimised server from your provider and test again.
Device-Specific Fixes
The right fix depends on where the Netflix M7111-5059 error appears. Use the path below as a guide, allowing for small wording differences between device models and software versions.
PC / Mac / Browser
Browsers can hold location information in cookies, cached site data and extensions. Try a private window first; if that works, clear Netflix cookies and disable VPN or proxy extensions.
Fire TV Stick / Android TV
Netflix app data can keep an old location even after you change VPN server. Force stop Netflix, clear the cache, restart the device, then test again before clearing all app data.
Smart TV (Samsung/LG)
Many Smart TVs do not support every VPN app directly. If Netflix still detects the wrong location, check your TV network settings, DNS settings and any VPN configured on your router.
Apple TV / Console
Restart the device, check the region or country settings where available, and make sure the router is not sending DNS traffic through a different location from your VPN server.
Why Netflix Shows This Error
Netflix says this type of message can appear when a device or network looks as though it is connecting through a VPN or proxy. In practice, that can be caused by a VPN app, a browser extension, security software with a built-in VPN, custom DNS settings, or a router-level configuration.
Netflix recommends checking the country shown on Fast.com and turning off any VPN or proxy if the location does not match where you are. If the location is correct and the error continues, the issue may sit with your device network settings, DNS configuration, modem, router or ISP.
Troubleshooting Matrix
Use this table to narrow down the likely cause before making wider network changes.
| Error Type | Device Symptom | The Fix |
|---|---|---|
| VPN or proxy detected | Netflix shows the proxy message as soon as playback starts. | Turn the VPN off, or test a different streaming-optimised server. |
| Cached app data | Netflix works in a browser but fails on Fire TV Stick or Smart TV. | Force stop Netflix, clear cache, restart, then clear app data if needed. |
| DNS mismatch | Fast.com shows a different country or Netflix shows the wrong library. | Check DNS settings on the TV, router and VPN app. |
| Network or ISP issue | The error continues after turning off the VPN and restarting devices. | Reset network settings and contact your ISP with the Fast.com country/IP result. |
Smart DNS vs VPN Warning
Smart DNS can help some devices use location-specific DNS settings, but it is not the same as a VPN. Smart DNS does not encrypt your traffic and will not hide streaming activity from your internet provider. For privacy as well as device coverage, a properly configured router VPN is the stronger option.
Alternative: Router-Level Setup
If your Smart TV, games console or older streaming device cannot run a VPN app, a router-level VPN can route every connected device through the same VPN connection. This is often cleaner than trying to configure each device separately.
It is also easier to troubleshoot: the VPN location, DNS settings and IP address are all controlled in one place. Check that your router supports VPN client mode, use your VPN provider's latest setup instructions, and keep a non-VPN network available for banking, work apps and services that block VPN traffic.
FAQs: Netflix M7111-5059
Why does Netflix show M7111-5059?
It normally means Netflix thinks your device or network is using a VPN, proxy or another service that changes your visible location. Check Fast.com on the same network, then turn off any VPN or proxy and try Netflix again.
Why does Fire TV Stick fail when my laptop works?
The Netflix app on Fire TV Stick can keep older app data even after you change VPN location. Force stop the app, clear the cache, restart the Fire TV Stick, and only clear all app data if the problem continues.
Will Smart DNS fix Netflix proxy errors?
It can help with some location or DNS mismatch problems, but it is not a privacy tool and it does not encrypt your traffic. If you want VPN protection across a Smart TV, console and streaming box, a router-level VPN is usually a better setup.
Does casting from a phone help?
Sometimes, but it is not a guaranteed fix. Casting, AirPlay and Chromecast usually work best when the phone and TV are on the same network. If one device is on a VPN and the other is not, Netflix may still detect a mismatch.
