Fix Netflix Error m7111-5059
Universal Guide: PC, Firestick & Smart TV
You are seeing m7111-5059 because your IP address is flagged. On PCs, this is often a browser cookie issue. On Firesticks and Smart TVs, it is usually "App Data" caching your old location. We must purge this data to force a fresh handshake.
The Universal Quick Fixes
Deploy These 3 Steps First
Regardless of your device, perform this "Clean State" reset sequence before changing advanced settings.
- The Hard Reset: If on PC, clear your browser cookies. If on a TV/Firestick, you MUST unplug the device from the wall for 30 seconds to clear the internal cache (Standby mode is not enough).
- Server Rotation: Do not just reconnect; manually select a specific city server (e.g., if "London" is blocked, try "Manchester" or "Docklands"). This forces a new IP assignment.
- Sign Out/In: Log out of the Netflix app completely. Connect the VPN. Log back in. This forces the app to re-authenticate your location with the new IP address.
Device Specific Command Lines
The "Clear Cache" method varies by hardware. Select your device below for the exact path.
PC / Mac / Browser
The browser stores location data in cookies. Incognito mode is the fastest test.
Fire TV Stick / Android TV
Android apps hold onto data aggressively. You must force the app to stop.
Smart TV (Samsung/LG)
These TVs rarely support native VPN apps. You must change the DNS or use a router.
Apple TV / Console
Ensure your "Location" setting matches your VPN country.
Why This Happens
Netflix employs "GeoIP Intelligence." When you connect via a VPN, you are sharing that IP address with thousands of other users. If Netflix sees 500 people trying to watch Stranger Things from the exact same IP address (a Datacentre IP), their algorithm flags it as "non-residential" and triggers error m7111-5059.
Streaming-optimised servers are refreshed frequently to stay off these blacklists. Firesticks and Smart TVs are more prone to this error because they often leak IPv6 data which reveals your true location even if the IPv4 is masked.
Troubleshooting Matrix
Identify why your specific device is failing the check.
| Error Type | Device Symptom | The Fix |
|---|---|---|
| Blacklisted IP | Error appears immediately on all devices. | Connect to Dedicated IP |
| TV App Data | Works on PC, fails on Firestick/TV. | Clear App Data (Not just Cache) |
| IPv6 Leak | App works, but only shows local content. | Disable IPv6 on Router |
| DNS Conflict | Video loads to 20% then fails. | Set Custom DNS (8.8.8.8) |
Smart DNS vs VPN Warning
For Smart TVs (Samsung/LG) that don't allow VPN apps, many guides suggest "Smart DNS". Be aware: Smart DNS does not encrypt your traffic. It only changes your location signalling. If your ISP throttles streaming traffic, Smart DNS will not hide your activity. Use a Router-level VPN for full protection.
FAQs: m7111-5059
Why does Firestick fail more often?
Firesticks run a modified version of Android that aggressively caches data to improve performance. This means even if you switch VPN locations, the Netflix app may still be reading the old "Local" location data from the cache.
What is a Residential IP?
A Residential IP belongs to a real home ISP (like BT or Virgin Media). Netflix rarely blocks these. Standard VPN IPs are "Datacentre IPs," which are easily identified and blocked.
Does casting from phone help?
Sometimes. If your Smart TV cannot run a VPN, connect your phone to the VPN and "Cast" or "AirPlay" to the TV. However, both devices usually need to be on the same WiFi network, which can cause connection conflicts if the router isn't configured correctly.
